This Return Policy outlines the terms and conditions regarding returns and exchanges for products purchased from our website.
1. Eligibility for Returns
a. We accept returns for most products within 7 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items
a. Certain items are not eligible for a return, including:
3. Return Process
a. To initiate a return, please contact our customer support team to request a return authorization (RA) number and further instructions.
b. Once you receive your RA number, securely package the item(s) and include the RA number on the outside of the package.
c. Ship the package back to the address provided by our customer support team. Please note that the customer is responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refund Process
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.
5. Exchanges
a. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.
7. Restocking Fee
a. A restocking fee may apply to certain returns, particularly for large or high-value items. This fee will be deducted from your refund amount.
8. Return Shipping Address
a. 173, A&A Tower, Ground Floor, Arambag, Dhaka, Bangladesh
9. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at +8801815779833 or fandfcollection.bd71@gmail.com
By purchasing on our website, you agree to the terms and conditions outlined in this Return Policy.
